Return Policy & After Sales Conditions

General: By using this website and/or registering as a user, you agree to be bound by these Terms and Conditions.

After-Sales Service Protocol

We kindly ask you to be reasonable when processing any potential claim. Nevertheless, Delitek will always comply with the Guarantee Law and we will make every effort to offer you the best service possible.

Most of the cases require simple & easy solutions. For this purpose, we put our human team at your service to help you to answer any question you may have.

After Sales & Customer Service: Contact us

Live chat support on our website.
Contact Us Page on our website.

What happens if something needs to be changed after an order has been placed?

In case you need to change some particular detail of the shipping or invoicing addresses, it can be changed if the order has not been shipped yet. In the rest of the cases, the solution is to cancel the order and place a new one. A few days later, Delitek will refund the cancelled order. however, we kindly ask you to send an email to the After-Sales Department explaining what has happened. Our team will try to answer back as soon as possible.

What can I do in case of an incident?

Possible Solutions:

Incident within 24/48 hours of delivery with signs of damaged package:

All our products leave the warehouse with the packaging in perfect condition. If you or your customer detects any damage on delivery, it is INDISPENSABLE that you state it clearly on the dispatch note of the courier company indicating for instance PACKAGE VISIBLY DAMAGED. If you are a reseller, you should use the order confirmations you send to your customers to train them in this good practice, as Delitek does with you.

If you inform us of an incident within 24 hours of delivery attaching the scanned dispatch note, we can use this document to claim on the shipper’s insurance & replace the damaged product with a new one once the incident has been solved.

Incidents between 48 hours & 15 days of delivery:

If you need to file a complaint about a defective product, packaging or any other defect you may detect, we will need to verify the incident with photos and returning your product for an on-site check.

Wrong Product shipped

We will accept the replacement of wrong products. Delitek will pay for the shipping expenses as long as the customer/distributor has informed of the incident within 48 hours of delivery, except if Delitek decides to refund the value of the product instead.

Guarantee- Technical support after 15 days of delivery

All products have a 2-year guarantee offered by the manufacturer from the date of delivery. Defects caused by negligence, hits, misuse or tampering, wrong voltage or installation, or wear and tear are not included. In the case of IT products, the guarantee does not cover virus removal, programme restoration or disc reinstallation. In the case of incidents where a claim on the guarantee is justified, the product will be repaired, replaced, returned or have it’s price reduced, in compliance with the law.

The guarantee will be void:

– If any detail of the guarantee or the proof of purchase is modified, altered or replaced; and/or
– If the identification number or the guaranteed product is tampered with or repaired without prior authorisation by the Technical Service.

To make use of the guarantee, you must communicate this to us through our communication channels indicating:

  • Delitek order number
  • Product description
  • Description of the product’s problem
  • Attached photos or videos in the case of visible damage

Each case will be dealt with individually and you will be given the technical service address of each manufacturer for your country or the place where you or your customer must send the product and accessories (with prepaid expenses).

If official technical support is available, the repair period will be that established by the official technical service.

Return of products in perfect condition.

Delitek does not buy back the products if our customers decide to return the product.

In which cases will Delitek not refund 100% of the product’s value?

  • If the product has clear signs of misuse, unjustified damage or arrives in bad condition;
  • If the product is returned without the packaging, with a damaged packaging, or with transport labels that make the packaging unusable – 50% of the product’s value may be discounted; and
  • If the product is returned with missing parts or accessories, or if the incident description is not real – the product will not be refunded.

What happens if a customer does not collect an order?

When an order is not collected by the consignee, it will be returned to our warehouse. Once we have received it, it will be processed by the Technical Support team and passed on to the Administration Department for the refund to be processed.

The order shipment and the return to the warehouse entail transportation expenses, which the company or person who placed the order must pay for. Consequently, you will receive a payment corresponding to the order return minus the two-way delivery expenses.

This process may take up to 4 weeks.

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Tel : +(356) 79821581

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© 2021 Watch. All Rights Reserved.


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